We are long time Disney fans who have been heartbroken to hear of the disgusting abuse that parents and children are enduring at the hands of cast members in both California and Florida. The disability accommodation system in all American Disney parks were gutted to "address" fraud issues that came to light last spring. The tumblr site A Tragic Kingdom and a Facebook page of a California advocate have done an excellent job of keeping feedback of the largely negative experiences of families with this new DAS system. There is some sort of perception going along with all of this that this accommodations are a luxury or, as one cast member told a family, "an indulgence." The Americans with Disabilities Act is not an indulgence, it is the law. From the U.S. Department of Justice website:
The ADA does not require affirmative action or preferential treatment of individuals with disabilities. Public accommodations, however, are required in certain cases to make reasonable modifications to their policies, practices, or procedures when modifications are necessary to afford goods, services, facilities, privileges or advantages to individuals with disabilities. See section 36.302 of the title III regulation at page 35596-97, and preamble at 35564-65. In light of this requirement, an amusement park may be required to modify its policies to allow an individual with a disability to be admitted to an attraction without waiting in line, if delay would prevent the individual from participating in the service because of the nature of the disability.
Ultimately, I think this will wind up with the DOJ and in the courts. I have corresponded with them about this issue a couple of times and know that Disneyland and Walt Disney World are being looked at as many families are sharing their experiences with discrimination at these parks. If the above interpretation is applied, Disney and other theme parks will get way more than they bargained for in the extent to which they must provide accommodation.
My hope is that a balance between the needs of those with disabilities and those without can be balanced fairly and reasonably, in line with existing federal law. But I don't think Disney is willing to do it without legal intervention. The fact that people are being harassed by Disney employees, treated with a level of contempt reserved for criminals, is just making the situation worse for all involved. I am also certain, in fairness, cast members are encountering hostile parents and caregivers. Minimum wage park employees and "cast members" should be not be put in the position of interpreting the law or defining the accommodations needed without any sort of medical or therapeutic background.
An easy fix to this is clarification of HIPAA - allowing parents and the disabled who wish to disclose medical records and physician correspondence in support of accommodation. Currently, this is not only not required, but Disney staff won't even look at it if you bring one. I bring a diagnostic letter and specific letter request and delineating needed accommodation every time and they refused to look, saying "it's against the law." This reflects a severe lack of understanding of the law and illustrates that there will be no easy fix to this whole debacle and the disabled will be paying the price for the time being.
Edit: By the way, I will gladly approve comments, even those negative, as long as they don't resort to name calling... And are given with a name or handle.
Edit: By the way, I will gladly approve comments, even those negative, as long as they don't resort to name calling... And are given with a name or handle.
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